Hello all, I apologize if this is not the right forum section I have to post to, but I have seen a similar post while searching on google in this same section so I am deciding to give it a try, and if it is necessary to redirect this to a different section, please do. I also apologize for the bulk of this post.
My house in the 10305 area of SI, NY Appleby Avenue was recently built onto a new address that did not exist prior to the construction of the house(~1.5 years ago) and we have had the unfortunate experience of dealing with the absolutely abysmal service of godforsaken Time Warner Cable. My experiences range (on a regular weekly basis) of contacting them about something not working, whether it be my internet, cable box, or phone. At some point we did not have internet for 4 days because Time Warner decided to completely deactivate the WiFi on my modem and couldn't figure out how to turn it back on.
Anyway, I always assumed that FiOS was not available to my entire block and that it would be coming soon. There was an incident on my block in which an unbranded service box (which is approx 300 yards from my house) had to be replaced, and when I saw Verizon FiOS technicians there replacing this box, I spoke with a gentlemen who very confidently told me that 'of course you have FiOS access, and anyone who tells you otherwise doesn't know what they're talking about!' He also proceeded to show me that the VZ FiOS poles that are (literally) directly in front of my house and around my entire block, which have black boxes with wiring around them, mean that FiOS does provide service to these poles and this neighborhood.
After doing google research and corroborating that the poles in front of my house are indeed Verizon FiOS poles, I decided to dwell on this issue and look up other addresses on my block (both even and odd addresses) and found out, that most of my neighbors (including my next door neighbors on both sides of the street!!) all have FiOS and that actually majority of my avenue (Appleby Avenue in 10305 SI, NY) supposedly has Verizon FiOS services according to the Verizon website and actually talking to residents! So far, after checking about 10 addresses all on the same avenue, both odd and even, 6-7 are Verizon customers.
Now, I proceeded to contact customer support and see if I can get this issue resolved, and after speaking with 3-4 different agents over the course of 1-2 weeks, the very last person I spoke with proceeded to tell me that I am too far away from the central database to have service (????? what does this even mean??? My next door neighbor who is about 4 steps from my house is in distance and I'm not???) If it is the case indeed that I do not have FiOS access can someone explain why I have Verizon FiOS poles all around my block, one literally in front of my house, others about 5-10 steps walking distance from me that I can't get it, and a Verizon FiOS provider box about 100 yards from my house, am I not covered?
TLDR; I have TW and I hate it, we need to switch, was told by VZ FiOS technician I have service on block, but cannot confirm, and we want to switch now but we can't and need help. Thank you for all and any help!!!!!
http://imgur.com/GaZTp2f,VfdtK6R,1nONs6h,ChLCQOq#3<- pictures of the poles and the FiOS service box