lousy service
I haver been trying to contact verizon for a week and a half via messages or chat. They don't want to talk or even listen. They don't respond to messeges and somehow the chat fails....terrible customer...
View ArticleNewly building home and getting FIOS buried
Hi, My family is almost finished with building a new house that's surrounded by neighbors that already have FIOS servicing their house. I called/chatted/emailed Verizon to ask when my house will be...
View ArticleCannot access doodle.com with FiOS Internet
I have FiOS internet in my house, and mostly it works well. But certain websites, like Doodle (a polling tool at www.doodle.com) are inaccessible. No matter which computer or browser I use, I cannot...
View ArticleUnhappy long-time customer - Pls empower your employees - Early contract term
I've had Verizon Fios for several years...and when my company restructured, I was out of a job. I changed my bundle plan to be more affordable. When I was hired with a new company in an enitirely...
View Articlepaying for 150/150, only receiving 1000kbps (wired), verizon throttling.
i just switched over to fios from time warner due to cable issues, i had 25/25 with time warner and it worked amazing for 3 years without any issues or buffering during youtube/netflix/twitch streaming...
View ArticleLied to again no call in 24 hours as promised
Through the years I have dealt with costumer service many times. I have twice had the agent not put me on hold and listen to the supervisors trying so hard not to help me not knowing I was listening....
View ArticleWhole block and neighborhood have FiOS...except me???
Hello all, I apologize if this is not the right forum section I have to post to, but I have seen a similar post while searching on google in this same section so I am deciding to give it a try, and if...
View ArticleExcellent service!
Our house was out of power for more than 4 hours due to the replacement of the electrical panel, everything worked very well except internet, we couldn't get access to Internet either through wireless...
View ArticleFios High Ping of wifi death.
My wifi has been unstable for the last few days. I finally went ahead and chatted with Verizon last night and we shared screens and the nice gentleman helped me through to find the problem. High ping....
View ArticleLatency/Speed Are Horrid! What's Wrong W/ Verizon FiOS Lately?
Sorry, but I am frustrated to the max. My 75/35 connection has become almost unusable here in n Plano, TX. Latency issues are so bad a couple of my devices time-out before they can connect. Speed is so...
View ArticlePoor Netflix Streaming and Customer Service
Recently I have been having issues streaming Netflix content especially at peak hours when I top at 375kbps if it can play without buffering. On off peak hours I can get up to 1750kbps. However using a...
View ArticleWhy does FiOS give such a lousy router???
Using the cruddy Actiontec MI424-WR router that came from Verizon FiOS, I was getting 15/15 internet speeds over WiFi. This was for the 50/25 plan I signed up for. If I hardwired to the router I got...
View ArticleRandom Limited Connectivity
Once in a while (nowadays more like a couple of times a day), I get the limited connectivity warning on my computer (yellow triangle with exclamation point), as do my parents' laptops (all wireless)....
View ArticleFios mobile app for ipad
Hello,The FIOS mobile app is not listing all the channels that should be listed on my ipad. Getting a message to connect to my FIOS home network for more channels. I am on my home FIOS network. The...
View ArticlePacketshaping / Bandwidth throttling - nvidia.com - why?
Why is Verizon throttling my bandwidth to Nvidia driver downloads? That's insane. I was getting 4.5k/sec - I had to download it using my Office VPN, to finish the download in 30 seconds, compared to...
View ArticleOffice 300' from House
I have a second garage on my property that is 300 ft. from my home FIOS ONT. I am planning on converting it into an office and would like to extend my internet, television, and add an additional...
View ArticleSlapped with Unreturned equipment fee for router which says "Do not remove...
Customer Id Code:{edited for privacy}Account:{edited for privacy}I have already returned HD SET TOP box {edited for privacy} and Wireless Router {edited for privacy} on 06/14 after cancelling...
View ArticleLatest & Fastest Router
I have Quantum but very unhappy with my MI424WR Rev F performance. Is there a more up to date router from verizon/actiontec that I should be using, or should I move away to something else? I work from...
View ArticleWhat can I do about Packet Loss?
Hey Verizon Community, As the title says, what can I do about packet loss? I have been having network spike issues in the video game Starcraft II, and Blizzard support told me to run a pathping to...
View ArticleAccount credit not returned over 60 days after terminating service
I terminated my Verizon service at the beginning of July 2014. I currently have an $85 credit sitting on my account. I was advised by Adam_VZ that it can take up to 60 days after termination to return...
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