I've had Verizon Fios for several years...and when my company restructured, I was out of a job. I changed my bundle plan to be more affordable. When I was hired with a new company in an enitirely different city, Verizon was not available or offered, thereby not allowing for transfer of services, and eventual need for cancellation.
I understand the early termination is contractual, and agreed upon, but there should be some employee empowerment to give exception in the situation of those that can't transfer service, and have to cancel. Instead, I was repeatedly given the line, "I'm sorry, your situation is not one of the contractual exceptions. It is in the contract".
It truly is unfortunate that the last parting gesture of Verizon on a long-time customer, who had no problem staying with Verizon, is to charge a gouging-feeling fee. Going forward, I cannot, in good faith, recommend Verizon to any prospective customer, for their technical services, knowing their consumer-relations services seems based solely on the dollar.