i just switched over to fios from time warner due to cable issues, i had 25/25 with time warner and it worked amazing for 3 years without any issues or buffering during youtube/netflix/twitch streaming and zero lag during gaming, i was able to play video games and stream them while my siblings were on netflix. before i go any further the first thing you guys will ask is if im wired, yes im wired with cat6 on my gaming devices and laptop when i need to use it.
it seems like ive made the biggest mistake switching to fios, my gaming has been lagging/skipping whenever online on both ps4 and xboxone and on multiple games, some games in particular i am receiving packet loss warnings and getting kicked by hosts due to the fact that im lagging, my livestream viewers cant even view me anymore without the feed buffering nonstop. i went to a 150mbps which is 5x the speed i had previously only to discover you only receive this speed on speedtest.net and the verizon web services, anything else i try to use it on barely sees 5-10 mbps! even while wired, i ran a more advanced test by using the speedofme website which basically tests your speed by downloading actual files from them and the highest i ever saw it download from there was 45mbps, on the bottom of the test it even shows the last people that ran a test and the funny thing about it was that there were two other verizon customers one was residential which clocked around the same speeds (40mbps down 10mbps up) while on the other hand the second verizon customer which was business class clocked in at 300mbps up and down.
so out of curiousity i tried running a vpn service called vypr once connected to this vpn everything started downloading and receiving the full speed i was paying for, my gaming started working and so did my livestreaming, i looked up the issue online only to find 1000's of complaints about this . ive called verizon and ive been calling them for the past 3 weeks ive had 3 appointments for my house which were supposed to check the ont and the pole and the hub in my corner instead both techs showed up just to run a speed test on verizon.com and left within 2 minutes after telling me my service is fine, the 3rd swapped the router which didnt fix a thing, i decided to take matters into my own hands and run a traceroute through the network only to find hops 2, 4 and 5 spiking very heavily especially the second one which averages pretty well around 15ms but spikes occur around 300-800ms occasionally, regardless of if this the issue or not like i previously stated i used a vpn and everything worked great but im not going to be paying an extra 20$ per month just to have a vpn do the job verizon is supposed to.
in conclusion all in all it seems the verizon route takes you through a "throttling" or maybe with a benefit of the doubt "congested" route which ultimately diminishes the internet speed you're paying for. tier 3 says everything is fine and so do the verizon techs. im at a loss for words, i will be forwarding my proof and all my findings to the bbb and the fcc and also speaking to the attorney general of new york which happens to be close friends with my brother that works at a local firm, on behalf of everyone that has this service, people need to run more advanced tests to notice what you really are paying for.