Hey Verizon Community,
As the title says, what can I do about packet loss?
I have been having network spike issues in the video game Starcraft II, and Blizzard support told me to run a pathping to their servers (pathping pasted below). Upon doing that, I discovered that in hop 4, also known as G0-5-4-5.BLTMMD-LCR-22.verizon-gni.net [130.81.191.214], there was 2% packet loss. What can I do about this? Who can I contact to try and get this resolved?
PATHPING TO BLIZZARD SERVERS:
Tracing route to 12.129.202.154 over a maximum of 30 hops
0 Mitch-PC [10.0.0.2]
1 10.0.0.1
2 Wireless_Broadband_Router.home [192.168.1.1]
3 L100.BLTMMD-VFTTP-40.verizon-gni.net [96.244.79.1]
4 G0-5-4-5.BLTMMD-LCR-22.verizon-gni.net [130.81.191.214]
5 ae1-0.PHIL-BB-RTR1.verizon-gni.net [130.81.209.238]
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Mitch-PC [10.0.0.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
2 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% L100.BLTMMD-VFTTP-40.verizon-gni.net [96.244.79.1]
0/ 100 = 0% |
4 11ms 2/ 100 = 2% 2/ 100 = 2% G0-5-4-5.BLTMMD-LCR-22.verizon-gni.net [130.81.191.214]
0/ 100 = 0% |
5 23ms 0/ 100 = 0% 0/ 100 = 0% ae1-0.PHIL-BB-RTR1.verizon-gni.net [130.81.209.238]
Trace complete.