I recently moved to the Tysons Corner, VA area from Rockville, MD; one of the major selling points was the current location I was moving to had FiOS quantum. Before moving, I checked the available services online by putting in the address, and it said that 75/75 mbps was available. Below is a screenshot of what Verizon.com says is offered at my address:
Which made sense since I knew ALL the buildings around the one I am now living has FiOS, and I even have some friends who live accross the street who have FiOS at 50/50 and 75/75.
Fast forward to today, when I try to proceed to "Order Now" instead I get the following screen:
Knowing that my friends live right next door who have FiOS quantum, this tells me that the FiOS boxes/lines coming into this building just need to be upgraded. I just do not know who to contact regarding this issue.
I would MUCH prefer FiOS over the other internet providers around here since I need a large upload speed for my work for when I need to do database migrations and developement work; 50/10 mbps is not an acceptable option.
I tried calling Verizon on the phone, but no one at their call center can help me. I tried a live chat, got just canned auto-responses. When I tried asking who can I talk to about this issue, they forwarded me to the forums here. So here I am.