Our Fios service has been out since the weekend. I called Verizon on Tuesday who promised me someone would come and take a look on Wednesday. I found out late Wednesday that it would actually be on Thursday. Today, Thursday, at 11:07am I got a text message from Verizon telling me the ticket had been closed. I then received an automated call from them at 11:25am asking me if I wanted to keep my service call or not. Since service had not been restored, I did NOT cancel the call.
I spoke with a supervisor at Verizon who told me my service call had been canceled per the customer ????
And since I work from home, the lack of internet has been a huge problem. It's only 2pm now, and they are now telling me no one will come until tomorrow or Saturday. My whole week was wasted. Will Verizon pay my week's salary since they did not allow me to perform my work? How can I talk to the dispatch center? The customer service folks will not transfer us to the dispatch people who are the ones who actually go out and fix the problem. There is a big disconnect... Amazingly ineffective...