What is the point of getting a technician appointment for between 8am and 12pm, If the Technical wont get to me until 1pm?
True inconvenience on the customer!, After talking with a Supervisor, it truly shows the Verizon Fios DOES NOT CARE ABOUT IT’S CUSTOMERS!!!!!
It’s been my experience that Verizon Reps are untrained and consistently give out the wrong information. When you try to complain to the supervisor it's like the reading from the same script “ I will look into it and coached that associate(s) on how to properly do their job, and I will continue to monitor your order to make sure everything is completed”.
Then the supervisor could only tell me "MAYBE",
MAYBE a differenct technician MIGHT be in your area, and dispatch will get them to come
MAYBE the technician assisgned will get done early, and MIGHT be able to come early
To me all that is saying is MAYBE I should cancel my service and switch to someone esle!