I was happily on a 50/25 Internet plan until Verizon gave me a free "upgrade" to a 50/50 plan. Ever since then my upload speeds have been unacceptably slow. Hard-wired into the router with no other devices connected, I'm now lucky to get 5 Mbps up, and it's often only 2-3 Mbps up using Verizon's speed test. Download speed is fine at 50+ Mbps. I've tested it at different times during the day and evening over several weeks and it's always the same. Testing from other devices yields similar results.
I've wasted many hours with phone and chat tech support without any solution. I've run the optimizer tool, done several factory resets on the Actiontec MI424WR Rev. 1 router, and rebooted everything more times than I can remember.
I'm currently on hold for phone support (my third call just today) and have been waiting 40 minutes without anyone coming on the line.
Please help me before Verizon's hold music makes me crazy.