Months back I took the offer of an upgrade from 25/7 to 50/25. Very unhappy with losing many of our channels in the plan without advance warning but they semi satisfied us. The problem, which continues, is that I never get more than 24 download and 25 upload speed. After they equalled it to 50/50 it is even slower. Even the "optimizer" doesn't do anything to better the speed. I do not have time to call and wait on the phone and there is no email contact. Very discouraging and maybe it is time to move on to another provider.
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