I have an actiontec Gen3 Rev I, it is only a moca bridge, Cisco 3000 is primary router, ONT cat6 to Cisco.
We watch a lot of VOD. Last month started having problems with remote, then with guide, then VOD. All of these things are controlled by router, not STB. Lots of useless cs calls, finally got a tech out and confirmed all other components working fine. PTT a to business tech confirmed updates to the outside system for faster quantum and prep for new router were causing problems with his bridging customers.
We put in an older router with prior rev 40.20.7 but problems persist.
Select VOD, Start watching, several minutes in video pauses, freezes, blacks then resumes, then becomes recurring every 90 seconds or so. Impossible to watch.
No router messages. No moca messages. Can't figure it out.
Thoughts? If there is a thread on this please point me couldn't find in searching.
We watch a lot of VOD. Last month started having problems with remote, then with guide, then VOD. All of these things are controlled by router, not STB. Lots of useless cs calls, finally got a tech out and confirmed all other components working fine. PTT a to business tech confirmed updates to the outside system for faster quantum and prep for new router were causing problems with his bridging customers.
We put in an older router with prior rev 40.20.7 but problems persist.
Select VOD, Start watching, several minutes in video pauses, freezes, blacks then resumes, then becomes recurring every 90 seconds or so. Impossible to watch.
No router messages. No moca messages. Can't figure it out.
Thoughts? If there is a thread on this please point me couldn't find in searching.