The refund was as a result of a electronic over-payment made by my bank. Clearly, nothing was due and owing since Septebmer 2014 when I switched back to Charter.
I have made 3 calls to the finance department to obtain either an elecronic credit to my bank or a check to be put in the mail. It was only today that I was told that Verizon's system has crashed and none of the refunds are going through for hundreds (thousands probably!) of people since November 2014!. Each time there is a failuire, I can only presume aht my name has been dropped for a refund. The rep put in a 3rd request for a refund of $65.15 today and asked that a check be cut. This is ridiculous and yet another reason why I left Verizon and went to Charter Communications. I've never seen any refund take this long. It's crazy!
{edited for privacy}
