Yesterday on myverizon I was offered "GET A GREAT DEAL ON FASTER INTERNET AND A NEW ROUTER". I have a screenshot of the offer, which has no qualifiers. Since I already have a Rev I router, a new router would be the gateway.
I clicked on the link and ordered. The order processed, and no mention was made of the router. I called and a rep told me that since I had an "advanced" router, I would not receive a new one unless I wanted a new one of the same version or was willing to pay $9.99 a month. I questioned why, if she knew what router I had, I was presented with the offer. She said that "marketing" didn't know what router I had. I asked to speak with a supervisor, and she told me she was an "account manager".
This is a false and misleading offer, and I have complained to the Better Business Bureau, and will be pursuing with competitent state and Federal agencies that would have jurisdiction over such activities.