New Quantum Gateway G1100 Prohibited LAN devices?
Hi I just received a new Quantum Gateway for FiOS TV and Internet, the LAN ports on the device are covered with a sticker prohibiting other than consumer electronics to be used. What devices are the...
View ArticleNew Construction in Development with FIOS
I built down the end of a dead end street. When I put my address into the system to check for availability, I get a message indicating there is no availability in my area. However, my neighbors at the...
View ArticleSmart TVs connect to local network but not internet
I have 2 smart tvs that just stopped connecting to the internet. They still connect to the wifi, & I've tried wired as well, but they don't get to the internet. I have numerous other devices (Smart...
View ArticleNeed someone at Verizon to resolve a billing issue
Hi, I have internet only service with verizon.In Feb 2015 I was billed my bill went up from 49.99/mo to $64.99 so I called.I was told that there a new promotion and I could upgrade to a 50/50 MBPS...
View ArticleFios is the WORST EVER
So I had a problem with my internet and they said they would send me a new router that I could put in. I said I wanted someone to come by and the router was fine, the equiptment was bad and they...
View ArticleClik here to view.
Moving Router and Modem to another room
Hello, So, I have Verizon internet in my home office. The steup is that the Modem is connect to the phone jack unit on the wall via a phone cable. The Modem is connected to the Verizon router via an...
View ArticleBad Customer Service Experience Upgrading to Triple Play Package
I just need someone to contact me about my issue. First, I must apologize for sending this to as many people as I could find. I am getting nowhere over the phone and on the forums. There is just no...
View ArticleBackboard for basement concrete wall
I just ordered FiOS triple play and want the installation in my basement. I only have concrete walls. Should I install a backboard? (There one for electrical but no extra room)If so, what's the spec...
View ArticleMisleading online offer for new router
Yesterday on myverizon I was offered "GET A GREAT DEAL ON FASTER INTERNET AND A NEW ROUTER". I have a screenshot of the offer, which has no qualifiers. Since I already have a Rev I router, a new...
View ArticleUpload speeds horrible in Manhattan Beach, CA
I switched to a 25/25 plan about 3 months ago and I've been having terrible problems on weeknights and on weekends. My upload speed dips down to 0.4 or less. (Directly Wired to the router) It's...
View ArticleComplaint - lying customer service
LyingHi,First, if anybody knows how to file a complaint with Verizon - this information will be much appreciated. Second, I am not interested in any support or problem resolution - just complaint....
View ArticleDownload Manager
My laptop rebooted after a Chrome update and the download manager started up. It installed the Update Center, but has been installing the VISS MD for 3 days now. What's going on.
View Articlevery poor customer service on new account
This may seem like an angry rant but it's really not. It seems all large companies, not just Verizon and telecom companies but most leaning more toward ALL, have forgotten that they are 'service...
View ArticleNew customer, poor experiences so far
I ordered new 50/50 fios internet with quantum gateway router, received the wifi advanced router (older version) instead. I called, they said it won't come until 10 days later. Is this normal...
View ArticleSlower Speeds on Bigger FIles/Formats???
For the most part, my internet speed is fine, but I have noticed on multiple sites that if the file size I'm downloading is bigger than 15MB, the download takes exponentially longer. What's going on...
View ArticleTerrible Customer Service
I wrote the following letter to the FiOs agent that basically sold me my service (in-person in an apartment complex). He advised me to send a letter so that he could follow up and take care of my...
View Article