I ordered new 50/50 fios internet with quantum gateway router, received the wifi advanced router (older version) instead. I called, they said it won't come until 10 days later. Is this normal practice??
Also when I complained the speed didn't live up to my expectation (was more like 25/25) they said the old router is fine for even 75/75 and it's basically my fault that the internet is slow...um what? I checked my speed using speedtest.net on a desktop with wired connection so I expected full 50/50 or close to it.
Also, I got charged twice for the deposit and was told to give them 2 weeks to fix this...
Come on verizon