Equipment returned and version received it. but Verizon didn’t update my records and posted equipment changes in my billing
I returned the Verizon FIOS equipment and they received it. But they didn’t update my records accordingly and posted $380 bill in my account. I didn’t notice this from past few months since I returned the equipment and they received it. Now I make compliant and its they are correcting my records . this process is taking hell lot of time and this payment is went into my credit records.
Verizon is least bothered about how customer suffer on credits and they simply said it will take few months’ time to clear this. Any one facing this kind of issue please be vigilant and double check your accounts after disconnecting the connections also. I spent more than 10 hours of time past 2 days to discuss with them and they simply route the call from one department to other and no one is ready to accept the mistake and clear it soon.