Recently (on 05/09) I received this e-mail from Verizon:
I contacted the Live Chat since I wanted to find out where did it originate from but since I cancelled on April 24th they were unable to access my information (and so was I.) They said that if it was a final bill I would receive it by mail around 30-40 days after cancelling and they said that if I needed more information I should contact them by phone. I contacted them by phone and they repeated the same thing and added that they were completely unable to help me until I receive the paper bill.
Before cancelling I paid anything that was due and I cancelled on the last day of my 2 year agreement; so I don't quite understand where does $21 are stemming from and I wouldn't like my credit to be affected by this undisclosed bill. Could anyone help me out with this, please?