I had Verizon services from 2014 through 2015 and recently moved to a new place and moved my Verizon FIOS services as well. I always ordered a Self Installation kit and called Verizon to activate my services and was never charged for activation/installation and was infact given a $50 gift card for doing self installation.
When I moved to my current place, Agent said he can offer installation and activation for free and I said yes to it. Now I have my first month bill which shows Internet Activation fee $69.99.
I reall like Verizon FIOS for its quality of internet and TV, but charging a customer for Internet Activation fee which is supposed to be waived seems like not caring for a customer.
Can someone help me with this ? I tried reaching out to Customer care and I was told there are no notes on my account...How would I know about notes on my account ? My bill is due in 2 days, if this can be fixed ASAP I would really appretiate that.