Let me start by saying I am a long-time verizon customer. I love the service and never had any problems with service or customer service. We have the highest FIOS package available with two dvr boxes and two satellite boxes. We also have verzion for our cell service with 7 lines and 6 of those are smartphones. Needless to say, the amount we pay verizon per month is about $600 between the two services. We were recently notified that the house we have been renting for the past 15 years is being sold and we need to move. We are moving to an area that verizon does not service. My extreme disappointment is with the unwillingness of verizon to make an exception regarding the early termination fee of $150 they are asking us to pay. If the move was our choice I would have no problem paying the fee but this move is beyond our control and we have no choice. In talking to customer service, they were very polite in saying, in effect, sorry! it's in the contract so you need to pay. They even suggested that we ask the property owners to pay the fee! I realize that the money I pay per month is just a drop in the bucket for verizon but if they choose to not make an exception, I will probably not consider verizon ever again for anything and I will make sure that if I'm ever asked my opinion, I will tell my story. We may even consider taking our cell service elsewhere. Again, I know I am nobody to such a big giant but if their decision is to not make the exception they will lose much more than just the $150 to keep a potential future customer. Signed, Disappointed Customer
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