My roommate returned our FiOS equipment earlier this week, and I got a confirmation email for both pieces (router and set-top box), but today I got a voicemail saying that my equipment was unreturned. We returned everything (cables, remotes, etc.) that didn't have "Property of Verizon: Do Not Return" on it, so I know that everything was there, and nothing was damaged.
What more, I can't access any of my account information on Verizon's website- any time I try to view my bill or any account information beyond my email address, I get a message saying "we cannot process your request at this time", and this has been going on for days now.
I managed to get through the onerous phone tree to a real person at Verizon, but once she began to assist me the call was disconnected from her end, and repeat attempts simply led to the call disconnecting from Verizon's end.
Is there any way to confirm that my equipment return has been properly processed? I am very frustrated with how difficult it is to get information about this, and if it isn't resolved soon I'm thinking I won't be dealing with Verizon again.