This is what the tech told me from the logs. Traceroute timeout at Verizon's end. This is after sending someone out last week who replaced my ONT which fixed nothing. Many hours on the phone going through automated and human (if you can call them that) trying to get to a tech. Finally got a tech yesterday. Knew what he was talking about as I'm a tech for a different industry. He put in a ticket (which is still open) and said I should give it an extra day, realistically.
No surprise to me, the xtra day is gone and nothing has been done. For an entire year with 21 (make that 22 now) repair tickets without so much as an email or phone call to let me know of any progress.
Gotta love Verizon.