So based on a quick search of this forum and other websites, it seems I am not the only one hit with what appears to be this unreturned equipment scam.
My issues, (the same as many other people) is that there was an upgrade in equipment, I was sent a new wireless router, given a box and packing label to return the old, and dropped off at the UPS store. One month later I get the email about the upcoming charge.
Given the number of times this seems to happen, I am left to conclude is this a scam or what? How can this happen to so many people? Is the idea to hit people randomly for the charge and then hope most people don't have the patience to resolve the bogus claim? Or does Verizon not have the ability to properly track returned equipment the warehouse and connect returned boxes with customer accounts? Verizon would certainly not be the first cable company accused to scamming their customers with these bogus charges.
I am curious if anyone has found a way past the person you call to get this resolved. Do I bother filing claims with Better Business Bureau, FTC, etc? Or is this just a lost cause and I give up, pay the fee and remained trapped with Verizon by my current contract?