Hello,
I've been in contact with Verizon since June 2nd about the night slow down of my 50/50 Fios internet.
A little background on this:
The problem happens around the hours of 8pm through 11pm EST ( I'm not sure if it persists after that). Download speeds will drop to speed of between 18Mbps to 30Mbps (upload speeds are fine)
After MANY calls, hundreds of speed tests, 5 tech visits, multiple ONT and router resets, wiring checks, ONT replacement and finally executive escalation, I was told on July 30th that the issue revolved around equipment in the central office of my area that needed to be replaced / upgraded in order for this to be corrected.
The ETA for completion was August 13th. Flash forward to today where I receive a call saying the equipment was replaced . I mentioned that I was still having this issue as of last night and was told that it due to congestion and there was nothing further Verizon could do.
I bluntly asked this person “So you’re saying I either accept the slowdowns or move to another provider?” The person replied “yes but you will find that this is the case with other ISPs as well”
I was utterly amazed that I was essentially told “like it or leave”
I'm not quite sure what to do at this point other than switch ISPs.