I am trying to get a new Internet connection to my new appartment for the last 8 days, the day one 5th Oct I requested for a new order, the customer care support agent missed to enter .com in my email adress and i wasted one day and need to cancel the order for a new order to raise. I felt verizon keeping customer care support people who dont know the basics of email address that ends with @domain.com/in/net..etc
On the second day 6th Oct, I raised a new order and the agent told me that everything is good, credit check is approved and cleared, shipment is started, I can expect the shipment by Thursday 8th Oct 2015.
Since I didnt get any update about shipment on 8th Oct, I called up the customer care to enquire the status, they menioned it was pending for the credit check clearance. and they just cleared it. I was shocked because the agent confirmed me on 6th oct that everything is fine and I dont need to worry. now they are telling me its not cleared.. thats when I felt how the people give the false commitment.
The next day 9th Oct, I lost faith on the customer care and called up again to verify the status of the order, however I got an another surprise from them, they came up with new story that, there is a problem with the order in backend system and its not getting processed, and I need to cancel the order and raise a new one. when I started shouting them, they said, it will be taken care automatically and I will get a new order number so i received a new order number after few hours.
The next day 11th OCt, I got the UPS tracking code, I called up the customer care again to know when the shipment will happen, they told me it will be on 15th Oct by worst case. and I was expecting the internet connection to be setup on 9th or 10th Oct before or on the day I go to my new apartment. I was again shouting them for a quciker delivery, again the agent gave me an another false commitment that it will get delivered by 12th or 13th itself.
Today, 12th Oct I verified the tracking number in UPS site and got to know that, there is no shipment with that tracking number, when I contacted the verizon support, they say the have no idea what is the problem.. they are with the same story that the shipment started and i need to check UPS..
God only know when the shipment will come and when I get the internet connection.
This is the first time, I am contacting a customer care who dont know what they are supporting, giving all the false commitments, dont know the basics of email address. dont have any escalation contacts.
I am about to call them again to get the connection, as I dont have any other option, my appartment has only verizon as network provider.
if any one come across such issues, let me know know how to proceed further..