FIOS incorrect activation fee
I have recently had FIOS installed. I tried to do the setup online, but it would not let me because I own my own router. I had to call in to complete the order. The operator who took my order...
View ArticleNew to FIOS, questions about installation!
Hi all, I'm a little late on the FIOS thing, but I just received a letter telling me DSL is being discontinued, so I figured now oule be the time to order it. I'm a complete FIOS noob, and I have 3...
View Articleverizon and world of warcraft
so i am having trouble playing world of warcraft ( a pc based video game). As i look on world of warcraft forums, imagine my suprise when just about EVERY other customer who plays same game has EXACT...
View ArticleUpgrading 75/75 to 150/150 moca
Apologies if this has been asked elsewhere, but I couldn't find it. With 75/75 (coax from the ONT into my G1100 router), I use a couple of Ethernet to Coax MoCA Network Adapters (Actiontec ECB2500C)...
View ArticleWhy is customer service so poor?
I called asking why I have 3 extra charges on my bill . I could not understand "Gabriel" . I asked if I could speak with someone else to explain it to me. He then proceeded to give me an attitude so I...
View ArticleInternet + phone - ethernet/coax both needed?
I have internet and phone package. I wanted toswitch internet to Ethernet but the phone will still need the Coax? Don't want to keep the Actiontec only for phone...
View ArticleWindows 10 and Verizon Security Suite
Does the Verizon Security suite not support Windows 10? Trying to install on a new W10 install and getting message "Your app doesn't work with Windows 10"
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Slow upload speeds - DFW area?
Wanted to see if others were having issues with slow upload speeds. For last 2-4 weeks, I've been having really slow upload speeds and wanted to see if others were having issues. I've powercycled my...
View ArticleVerizon FIOS price increase( 3/1 plan for ~$41)
Am on the 3/1 plan(internet only) and paid about $32.99/mo and noticed that last month the price jumped to $40.99/mo. My 2-year contract ended a while ago and am on a month to month. I have been a...
View ArticleObi200 Setup Problem
I wonder if anyone is able to use an Obi200 on Verizon FIOS via the new G1100 Quantum Gateway router. I have been unable to set up my Obi200. I hear a dial tone, but attempting to dial **9 222 222 222...
View ArticleOutage SMS Received
I live in the DFW area. I received an SMS from 89611 that says: "We have detected an outage that affects your Internet, phone, TV guide & On Demand services. Expected restoral by 10-12-2015 05:30...
View ArticleQuantum Gateway 2.4 GHz channel to my laptop slowed down 50% after I changed...
Hi, I just got FIOS internet 50/50 with the quantum gateway AC router a couple days ago. Right after setup, I tested it with speedtest.net and I got only 30/30 on my 2.4GHz channel from my laptop. Is...
View ArticleFiOS Router Question
I live in a two family house with a family member of mine. The family member has the Quantum Router in their basement and the signal does not reach to my side of the house. Internet is 150/150. We used...
View ArticleVery pleased with the installation process
I simply couldn't find an E-Mail address for general customer comments,so I decided to come to the forums. I just wanted to let the company (and now everybody here) know that I was very satisfied with...
View Articlecustomercare support with no idea what they are supporting
I am trying to get a new Internet connection to my new appartment for the last 8 days, the day one 5th Oct I requested for a new order, the customer care support agent missed to enter .com in my email...
View ArticleNew Jersey CDN/Fios Cache Hangs
I'm having a weird issue and wanted to see if anyone else is. Certain sites just hang, mainly it's the CDNs for that site; Google (gstatic, api) Amazon (Anything cloudfront), and various other CDNs,...
View Articlefios quantum gateway router and dropped connections
i just upgraded to the fios quantum router and i'm finding that i have worse connection issues then when i had the MI424WR. the wifi connection is constantly dropping in the back of my house. Does...
View ArticleFios compatible modem
I just purchased new service for Fios TV and Internet that will be set up in a couple of weeks at my new home for when I move. We purchased it without buying or leasing a modem, with an understanding...
View ArticleInternet upgrade
Hey guys so I've had Verizon services for over a year now, TV, Internet, and home phone, and in a couple of weeks a Verizon techinician will be coming over to change my internet from 75 to 150. I have...
View ArticleCustomer access panel - Ethernet port
Hi. Can someone verify if it is still possible to get the ethernet port in the customer access panel activated? And can this be done at the time of placing the initial order as a returning customer? I...
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