I have already spent hours on the phone with 9 different "tech support" people in an effort to fix this problem. Other family members tried before me, but it's clear at this point that tech support will be no help, so I am reaching out to see if others have found a solution for this.
The problem has been moving my aunt's verizon account to her name after my uncle passed earlier this year. They screwed up changing the name on her account beyond all belief. They didn't make a name change, they created a whole new account, did not help her set it up properly, did not move her information, like her email address, to the new account, and left her paying for internet she was not receiving for 3 months. I got her account set up so she now has internet access, but even after giving away a ton of personal information and even emailing the death certificate (by request from tech) they still have not moved her email over from the old account.
Has anyone else had this problem and managed to solve it without having to completely change the email or move to another company?