For the past 2 months I have contacted Verizon 18 times about my issue, and there has yet to be any solution. During the evenings I would experience a tremendous drop in my download speed, it would drop from 100mbps to an average of 3-10mbps for a couple of hours. This wasn't a daily occurrence, but it occurred 3-4 times a week.
I am on a wired connection, and I tried every solution that customer support provided. My last contact with support told me that my issue would be relayed to the network team, and it would take 2-3 days for it be resolved. I was told I would receive an email about it, and I haven't. It's been 2 weeks since the last contact, and the issue still lingers about.
Any suggestions on what steps to take?
