Can't get rid of router charge
I called 2 times in a different month and the charge for $9.99 router still shows up the next month. Is there someone at Verizon can help fix this problem once for all?
View ArticleUnstable Speeds
For the past 2 months I have contacted Verizon 18 times about my issue, and there has yet to be any solution. During the evenings I would experience a tremendous drop in my download speed, it would...
View ArticleCan't access web page to pay utility bill
Hello! I'm trying to access this page to pay my utility bill but for some reason it times out. I was able to access it before. I've had success accessing this page at my friends house (he has Comcast...
View ArticleNetwork Extender WCB3000N with MI424WR Router
Hello All, I'm looking for some advice regarding some problems I'm coming across when trying to install my new network extender. First of, my verizon router is MI424WR (Black, I've read some are red)...
View ArticleLost WI-FI Connection
For the past week or so, I've lost internet connection. I have a wireless connection. This has occurred three times, the last time today about an hour ago. I do a troubleshoot to resolve the problem...
View ArticlePoor upload speed, TV Guide and FIOS Tech Support Missing
Hi: I am subscribed to 75/75 FIOS service and a load of cable channels, Internet and phone. I opened a support case 2+ weeks ago to determine why my upload speed is 10-15 Mbps and my cable guides are...
View ArticleUnable to install VISS on Windows 8.1
I have been trying to install VISS on my Windows 8.1 PC. Windows is up to date, all updates and service packs are installed. The install appears to be complete, and then I get an error message that...
View ArticleQuantum router - port forward disappear
Through my application on my PC, it creates port forward entries on my new quantum router. I see the entries on the router itself when I log in. They remain for a period of time and then disappear. I...
View ArticleALTER.NET packet loss Verizon Fios 75/75 NY
I upgraded from 25/25 to 75/75 just now in hopes of eliminitating this issue. My internet "hiccups" and when running a tracert it always pauses on Verizon's owned ALTER.net that it sends traffic...
View ArticlePPPoE Username & Password
Hi All, I just updated the firmware on my Asus router. After doing so I lost all the old settings on it. I know that in my state (VA) some regions use the PPPoE protocal and I am one of them as there...
View ArticleQuantum router log messages: DNS Services problem?
I'm seeing the following set of messages in the Quantum router's system log, over and over and over, constantly: Dec 29 20:28:26 2015 named[26811] err<139> zone localhost/IN/guest-clients: not...
View ArticleVerizon Screw-Up from Start to finish
Ok Verizon, you have frustrated me to no end and I am absolutely fed up of all that you have put me through. And guess what, you're still putting me through it. So to anyone out there listening, if you...
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Order issues, stuck on pending or not installed!
To say I'm unsatisfied with my FIOS experience is an understatement, I placed my order on Dec 12 for FIOS internet 100/100Mbs, i was given an installation date of 12/26 between 7:30a-10:00a. At around...
View ArticleNo refund!
I canceled my account and dropped off the equipments at a local store on May 4th, 2015. I have not received my refund yet. I called many times to the Verizon with no success. It wasted a few hours of...
View ArticleAccess to Apple iTunes and App Store updates times out
My internet connection is fine except for accessing Apple iTunes, iCloud Email and App Updates server. Only happens through my FiOS Internet connection from Brooklyn, NY. Apple's System Status page is...
View ArticleFiOS new install - terrible speeds
I just had FiOS installed earlier today - the ONT was upgraded during the install, as I was upgrading from the 75/75 service previously subscribed to by my ex-roommate, to 100/100 and had to move to a...
View ArticleSharing printer between main and guest networks?
I have just installed a "Quantum Gateway" router. One reason for the upgrade was to be able to have my daughter, and her friends, on a different network so that there is no risk of them accessing our...
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Limit to BitTorrent traffic?
Hello all, I have a 250GB torrent i need to download. Would this exceed my bandwith limit? I am on 80mbps residential internet. Thnx all, Sharon
View ArticleMoving ONT power supply outside?
Hello All,We have our ONT mounted on the outside wall of our home under a very large over hang (which is to say: outside, but not exposed to rain/snow). Originally, we mounted the power-supply indoors...
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