To say I'm unsatisfied with my FIOS experience is an understatement, I placed my order on Dec 12 for FIOS internet 100/100Mbs, i was given an installation date of 12/26 between 7:30a-10:00a. At around 10:00a my tech calls to say he's running a little late but will show up shortly, I say no problem! After working through some issues with my installation, getting everything installed and powering up the router at about 2:30pm it turns out there's still no service! long story short my tech was finally able to get it fixed until past 4:00pm, I exhaled in relief!
Next day on Sunday 12/27 I decide to call customer service to have them remove the rental router charge since I've decided to use my own router, the lady says she cannot since for some reason it shows my installation is not completed and therefore my profile is not loaded yet, to wait a day to see if it changes.
I called tech support yesterday 12/28 to see about my order showing pending, the tech resets something and has me go through activation again, says everything looks good now! Well it still shows my installation is not completed, and If i try to make any changes to my services like increase my connection speed or add services it says I cannot due to a pending order, to call customer service.
I really don't know what to do at this point, please help!
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