I have downloaded the Mobile Wi-Fi App for Hot Spot and installed properly on my primary Windows 7 laptop. This included setting up user id and password for wi-fi connection. This took quite an effort with help from mobile technical support. But I did it !
However I am not able to resolve setting up for my second laptop computer under Windows 7. Verizon told me that I can set up on up to 3 laptops. The issue comes about during the app installation. It asked to enter password with a default user ID of null. There is no option to change the user id from null to my user id. Of course it will not match my password entered. So my mobile app installation stalled in the middle and could not continue. I have repeatedly tried this installation with same error. And I called technical support but this time he cannot help. He remoted desktop in and saw my error and couldn't do anything.
Has anyone set up Mobile Wi-Fi App for more than 1 laptop computer?
Has anyone encounter this authentication error?
Is there any mobile Wi-Fi user out there?
Any help appreciated.
TIA