Is anyone else having an absolutely horrible experience with attempting to have fios installed at their home? I came over from Comcast because I was told Verizon's customer service was far superior. Comcast was awful! I have now made a total of 4 phone calls, 1 online order, spoke with 5 different individuals, and I'm still being told I have to wait a month for installation. This is horrible customer service if you ask me and I'm already considering going back to Comcast. I was originally told that my services would be connected within 2-3 business days and now I'm being told January 9th. Also, my order is "in engineering" which we all know means, we don't care about your business and nothing is going to change. Please, if you've had a similar experience, let me know. I don't want to waste my time and money on worse customer service than I originally had with my previous carrier.
Please note, I work in the "service industry" and provide superior customer service to all of my clients. I am extremely disappointed thus far.
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