I just moved to a new apartment (and am also new to New York). I know my timing is horrible, since we are dealing with COVID-19.
I moved to a building that is only wired for Verizon Fios (HUGE MISTAKE). The previous tenant in my apartment left their router and everything is hooked up. I immediately thought that this should be an easy transition considering everthing is already installed. Boy, was I wrong.
Verizon ran my credit twice and the customer service representative I have been working with has gone back and forth with telling me that there's nothing they can do, they're working on it, and I will be able to self-install soon. Literally everyday, she has a different answer.
So, I am here, alone, in my new apartment with no wifi, working off of my hotspot on my phone, and running out of data. Can anyone out there help?