Hi All,
Verizon agreed to reduce my rate (I was significantly being overcharged) and included a service upgrade. Due to Covid-19 they are indefinitely suspending the service upgrade. That's fine.
What's shocking is that they are not in the meantime honoring the rate reduction. They say it is contingent on the service upgrade.
Verizon is using Covid-19 as an excuse for keeping rates artificially high. I will be raising this more broadly. Wanted to post it first to this forum. I did try Verizon customer service first and even escalated it. I'll keep you all updated.