New FIOS Bundle Installation Questions
Hi all, Currently a TWC customer and have been using VZ "wireless" for internet. Our 2 story Home was set up 16 years ago with 3 each POTS (for hard line phones, Home alarm and dial-up) and 3 each...
View ArticleTerrible service (charged after termination) and euqlly bad customer support
I cannot believ that any industry can have thi pathetic service. I had verizon service activated on 11/14/2014 and since then I tried to get my account ativated for two days spoke to around 6 customer...
View ArticleStill on Hold
I have a problem with Verizon Fios which I first thought was just a simple understanding, but because of what I am currently going through I am not sure what to think. I loved Fios fast internet speed...
View ArticleMI424WR Router Question
Does this router work with the 50/50 speed. I did a speed ckeck on 7 different and can get no better then 22/20mbs. Is this a router problem or is VZ puposly slowing it down. I am Paying for Quantum...
View ArticleCan Verizon Fios stop throttling twitch.tv?
It's insane. 50 up/down and I can't even stream at high quality on twitch.tv.
View ArticleAV Receiver Loses Network Connection both WiFi and Ethernet to Router
Recently I noticed that my Denon AV Receiver (E400) would lose it's network connected (Ethernet) when streaming music (internet radio, Pandora, and Apple AIrplay from my Laptop). Verizon remotely...
View ArticleAny reason I shouldn't upgrade to Quantum Gateway router?
This may sound like a dumb question, but I've been bitten before by upgrading software or equipment and missed some gotcha and ended up worse off.Problem I want to solve is slow/weak internet (old home...
View ArticleSenior Citizens have been overcharged for approximately 3 years for services...
The technician that personally visited the home confirmed, while servicing a technical issue, that the FIOS service sold to the Senior Citizens were not needed and not used. There is no need for the...
View ArticleWill this help my Wireless speed
I'm thinking about buying a D-Link Wireless N300 Gigabit Cloud Router. http://c.shld.net/rpx/i/s/i/spin/image/spin_prod_1116585712?hei=444&wid=444&op_sharpen=1Will this help my wireless speed?...
View ArticleVerizon Internet Speeds
Dear Verizon, My parents pay for this verizon plan for our home and wireless devices. I love verizon becuase of the products and services it provides, but I really have a few areas of confusion. First,...
View ArticleCan't connect to a specific website
I have exhausted all other issues, but cannot connect to a specific website on my Verizon FIOS network. I am able to connect to it when I'm at work, and others are having no problems. I just can't...
View ArticleNew Quantum Gateway/ slow 2.4
I recently installed the new Quantum Gateway and the 2.4 side consistenlty drops signal. The 5.0 band works with no issues. I did not have any wifi problems with the old router, I just wanted a...
View ArticleWiFi on Channel 11 router freeze
I would like to use WiFi on Channel 11 as it is less crowded in my area, but as soon as I change the channel from Automatic to 11, the device seems to freeze, and even my wired connection to Internet...
View Articledefault pre shared key
In the security settings for my MI424WR router it recommends using the default pre shared key which is 1234567890ABCDEF. Is that a security risk? If everybody uses the same default key, they can all...
View ArticleExtender for Fios Quantum Router
Fios quantum installed a month ago... Not crazy about ..I had better coverage with the old system. I bought the net gear 350 wireless extender because wifi coverage was poor. Didn't work. Should I buy...
View ArticleQuantum Gateway Won't Broadcast 5.0 GHz
I have a Quantum Gateway router that has stopped broadcasting the 5.0 network. The 2.4 still works as before, but I can't get it to send the 5.0 signal. I've trired a factory reset with no joy. I...
View ArticleFIOS Mobile; unable to log in
Been trying to log in using my iPhone or iPad for a couple of days. I get an invalid password message, and am routed back to a Safari page to enter a PIN and new password. Then the new password will...
View ArticleInternet speed
i pay extra for 50 mps. My speed test app shows i am only getting 28 mps. How do i get my money back?
View ArticleScrewed on renewal pricing?
I spoke with a customer service rep via chat and they told me that they would waive the DVR per month cost in addition to the $20 per month savings. When I got the email confirmation of the order, it's...
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