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Internet speeds consistently slower than paid rate

Hello, my download speeds are typically 20% of my paid rate (8-10MBPS) from a wired connection, no other devices connected to the network, just the one computer when tested. Sometimes as slow as 5%...

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downloaded a 30 sec vid from cell phone>email>computer; won't play now;"...

I was away from hom when I recorded a 30 second video with my Verizon cell (not a smart phone).  I sent that vid to my email address, then downloaded the video from email to a place on my computer.  I...

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Rev f vs Rev E router

Been having a problem with my internet connection since last week.  Router would reboot randomly or would go out of service.  On one occassion service restored automatically.  On the second time I...

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How do I open the door to my Optical Network Terminal (ONT) to replace the...

I have an ONT that looks like this: http://www.verizon.com/cs/groups/public/documents/adacct/bbux400-open.jpg How do I open the door to it to replace the battery? Thanks Ben

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Modem Purchase

Can I purchase a modem for Verizon FiOS?  I am renting one and wanted to see if it was cheaper to just buy one? Thanks

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Actiontec M1424WR Router compatible with the new VMS1100 Cable Box

Hello all, Been trying to upgrade to the new Quantum Fios. To begin Verizon never sent me a upgraded router that was compatible with the VMS1100 set top box. They shipped me the Actiontec M1424WR...

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Google and Youtube not accessible intermittently from FiOS internet

Ever since the beginning of 2015, I have the problem accessing Google and Youtube. This happens intermittently and it now happens almost everyday. While I can't access Google and Youtube, every other...

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FIOS Caping Download Speeds 7PM-11PM 150/150 Caping speeds to 7Mbps Download...

FIOS is Caping Download Speeds in the hours of 7PM-11PM  MY 150Mbps/150Mbp speeds are being Caped to to a mesely 7Mbps DownloadUpload Speed Unafected Spent 2 weeks with techs on the Phone, mean while...

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PLS HELP - I have no internet, TV and phone services since Monday 5AM, have...

Can some(human) help me get my services back today. I have elderly parents to take care and I have no internet, TV and phone since 5AM Monday. I have called many times and every time I have told that...

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Serious issue with ae17-0.RES-BB-RTR1.verizon-gni.net [130.81.199.218] core...

Verizon, You are have a serious issue with your core router ae17-0.RES-BB-RTR1.verizon-gni.net [130.81.199.218] This is having an impact on streaming, downloading and gaming over FiOS in the VA,...

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I've tried live chat a couple times and they keeping running tests or talking to network team and then i get disconnected.  Are there outages in the MD area or am I having some other issue? Has been...

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Courtesy Heads Up for Planned OPutages

There was a planned outage in my area last night - Verizon should call or email all it's customers with a courtesy heads up that this will take place - I am in IT and if I am on support for my job and...

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Verzion Fios app suddenly missing channels

I was watching the fios app on my Samsung Galaxy when, once again, it went to sound only due to lack of bandwith. When it didn't switch bask right away, like usual, I went to "watch now" and saw that...

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WCB3000N not working

I purchased the WCB3000N per Verizon's suggestions since we weren't able to access the wi-fi in the rectory. Well the extender router isn't working. The Coax light blinks green (not sure if that is bad...

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Have to sign in twice to access email

Merged with existing topic

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how do idelete 5000 emails at once

Moved to Verizon.net Email board for greater exposure

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Feedback on Verizon Support on Internet orange light issue - fixed myself by...

My Internet was down all day yesterday and spent an hour with tech support going over it.  (chat using my FIOS app) The Internet light was yellow even after reboot of router.I went to ONT and no red...

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geo location poker

hiverizon gave me a good deal so i switched from optimum.  trouble is i use geo location software on my pc to play poker online.  never had a problem but i do now after switching to verizon.  the...

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guild wars 2

I'm experiencing intermittent lag while playing the game.  Other people with east coast verizon in the game has said this too.  How can I correct this?  Guild wars team has said that only the isp can...

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Internet service is LIMITED and fake bill for 2 years

 Getting fake bills every months, for equipment, what I DON'T , cable card  Can get access to internet, internet is LIMITED for some reason, subdomain ***.spb.ru  NO access . Wasted my time again with...

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