Failure in Tech Support Policy and Service
Recently, my internet connection has majorly slowed down.Though my plan was rated for 50 mbps, I was getting speeds of around .3 mbps. When I called to get this problem resolved I followed every...
View Articleonline.americanexpress.com blocked?
I've noticed something strange, for most of the week, I haven't been able to access my amex account from home or work (we use FiOS at work too) and tonight I did some troubleshooting with Amex. After...
View ArticleFIOS Internet/Voice has been down over 5 days - Madison, NJ
My FIOS Internet and phone services have been down since June 17, just about 5 days as of this post.I've been calling support just about every day, and every day they tell me it'll be fixed by 5:15am...
View ArticleAll services down since 6/18/2015 service less than 30days
Called tech support to create ticket for all services out, spoke with a rep who I could hardly understand after ticket was created called again because ticket was not showing up in email, automated...
View ArticleInStore pick up or not
I called Verizon on Wednesday to add my FIOS internet sevice, which is supposed to be active on Saturday. And the representative told me that I can pick up the router in a FIOS store, and today when I...
View ArticleFIOS Internet/Voice has been down for weeks-Albany, New York
My Internet service has been getting slower and slower since I renewed my FIOS contract last month.Today I got tired of the service and decided to call. When I could not hear or understand the first...
View ArticleFIOS Installation
Verizon will install Fios to my neighbour and they will need to dig in my yard to do this. The lawn has been marked up with paint and flags to be excavated or tunneled to install fiber, but we...
View ArticleVerizon Online Backup and Sharing usage information very confusing
Moved to General Residential Products and Services board for greater exposure
View ArticleFiOS Quantum Gateway not working with Samsung Smart TV
Hello, Just upgraded to a FiOS Quantum Gateway router. My older router worked just fine with my Samsung Smart TV. My new Gateway router is not cooperating wiht the Samsung Smart TV. It connects than...
View ArticleCharged Router Rental Fee for Internet Only Plan
When I switched apartments in the same complex I was told Verizon now charges a rental fee for your router and there was no way around me paying this. I went back and forth with the man for several...
View ArticleVerizon Missed my appt and internet down
I've been having problems lately with my FiOs service. Every so often I would need to call VZ and have my ONT reactivated.I scheduled a visit for Sunday AM because I work during the day and VZ doesn't...
View ArticleXbox One (On Wifi) Unable to to get "Open Na"t Even After setting IP to Fixed...
Hi everyone, I have an xbox one on wifi with a fixed Ip address. I have searched the forums and even tried the following tutorial linked below:...
View Articlespeed test shows slow speed
http://www.speedtest.net/my-result/4447976513You'd think late night or early morning it wouldbe fasterDownload12.48Mps and upload 2.15Mps just unacceptable.
View Articledispute charges?
I have been a Verizon customer for ten years up until now. we have recently moved residency.So the first thing we did is call Verizon to switch our service over to our new home. When on the phone with...
View ArticleNetwork extender SSID
I just purchased a quantum gateway which works perfectly and added the actiontec WCB300N. The extender is working but transmitting on different SSID's - didn't extend the network but created new ones....
View ArticleVerizon won't propagate my site
I can get on and the majority of my members can get on but for some reason verizon customers are having issues. I changed DNS IP's on June 18th. People have had issues since that use the Verizon...
View ArticleBeing charged an ETF for moving to non-fios area
My situation is I am moving to an area that Verizon fios doesn't service, but they do have phone and dsl available. When I learned that FiOS wasn't available, I told them I want to just cancel the...
View ArticleWhat is one-time activity?
This is my second month using 75/75 Mbps Internet but why do I still have to pay for the Additional Services & Equipment and One-Time Activities? What are they? Do I have to continue paying them...
View ArticleSick of your crap FiOS -- Stop blaming everyone else and fix my **bleep**...
Every night from 7 to aroun 11 PM while playing Final Fantasy XIV I get absolutely unplayable conditions. A route trace shows the problem is with a connection in NY under Alter.net WHICH EVERYONE KNOWS...
View ArticleI'm paying a lot of money for 75/75Mbps
My internet plan is for 75/75 Mbps but my when I test the conection speed direct wire or wifi one laptop or 3 a the same time no matter what the test goes only up to 14.X Mbps, my question is why I...
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