Extending FIOS to my address
FIOS does not currently service my home address, but I know there are people whose house is literally 200 yards away that has FIOS. Is there a way to pay Verizon to extend to my address? When I called...
View ArticleFraudulent Billing from Verizon [again]
I previously had a 2 year FIOS Triple Play contract with Verizon, set to expire in March 2016. I called Customer Service and changed my package to a Double Play (removed phone and downgraded cable). In...
View ArticleFios Internet Installation - Do I need a modem question....
I'm getting Fios internet installed at my house tomorrow morning. I opted to use my own modem and router instead of paying monthly for a Verizon rental. Unfortunately, the modem/router I ordered online...
View ArticleCMR charge???
Verizon team, I have received a bill from CMR agent for Verizon for $222.22? A little history I cut the Verizon line in my yard while digging in my garden. I called to have someone come out to repair...
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Slow Speeds During Evening Peak
Hello, We have a FiOS service in northern Virginia and experience incredibly slow speeds during the evening peak. I've called three times now about this and I get the usual "please reset your modem,...
View ArticleInternet speed over 100x slower using wireless compared to wired connection
I currently have Verizon Fios and have very slow internet speeds. Despite paying for 75/75 mbps I frequently get less than 5/5 mbps. I just ran a speed test where I was using a wireless connection and...
View ArticleWeb pages won't load consistently - requires multiple refreshes (WiFi and Wired)
Somone else posted a similar problem but my problem occurs when wired and wireless. I tried calling Verizon support but that is a whole differnet story in itself (they want me to pay them to...
View ArticleRipped off
This is more FYI RANT for the users then anything...since as a customer and also someone who works in the industry I have nothing nice to say about any cable company...they are all monopolies and rip...
View ArticlePacket loss during gaming. (PC) and not enough speed UL
SO I have been getting packet loss during gaming. Mostly BF4. Also I just upgraded to 75/75 plan. Spent an hour in chat trying to resolve the speed issue. No fix. However the server we own for BF4 sent...
View Articlecan't get Verizon to send me the money they owe me
I cancelled my service last summer, and I have now received three statements on which I have had a credit due to me. The first time, I did nothing because I assumed it would be sent to me. The second...
View ArticleCMR Billing
I just got a drop-line bill from CMR. The cable was not buried properly and was cut doing normal yard work - edging specifically. The National Electrical Code (NEC) states that with such cables the...
View ArticleIdeal FIOS router placement if not using wireless
Hi, can anyone please please tell me what the ideal placement of the FIOS router is to optimize performance not only of Internet but also the TV services? The technician said ideally it would be next...
View ArticleFios M1424WR Router - Internet Light Flashing?
From what I've found so far on the internet, apparently no one has ever seen the Internet light flash Green on one of these routers before. If they have, they sure as heck didn't notify anyone online...
View ArticleUnable to pay bill, can only access one bill
I've tried every which way on the website and I even downloaded the app and still can't do it. I have an account for the phone and one for the FIOS, I have been unable to access the FIOS bill to pay...
View ArticleWhy charge customers a $150 "installation fee" for 150/150 FiOS if it's not...
A couple of general facts up front. 1. I am already on the Ethernet side of the ONT. About a month ago I decided to do away with the Verizon wireless router in favor of a higher rate wireless AC...
View ArticleTechnician or Equipment NEVER CAME. No FiOS for 5 DAYS
We recently moved into a new house and had placed an order to have FiOS equipment shipped to our house for a self install for October 30th. The equipment did not come on this day. I then got an email...
View ArticleSecurity deposit refund
Hi, I started using Verizon FIOS internet in June 2014 with $125 security deposit and disconnected it in Aug 2015, but I still don't know where my deposit is.I called to customer support and after some...
View ArticlePreservation of Router Customizations
I'm thinking of getting FIOS. I assume Verizon downloads new versions of Quantum Gateway firmware from time to time. How badly do they clobber any changes you may have made (port forwarding, IP...
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