I am really upset with Verizon and their customer service. Recently I learned that I am transferring to another unit located in Georgia. I went online to set-up the transfer of services and was not able to do so. I called the customer service number and the "Supervisor" that took the call stated that Fios is not available in Georgia. I asked her what did I need to do, as I have to move and I like the service so I didn't want to cancel. I was told that unfortunately they don't do business in Georgia and because I'm in a contract, I will be assessed a breach of contract fee to the tune of $204.00.
I reiterated to her that I was not canceling my service. I want the service but they didn't offer it, so how was I breaching the contract? Verizon is actually not providing me the service I want. The Supervisor kept stating "you're in a contract". Then she stated that the contract was with the current address; which didn't make sense. I then I asked her for her manager's name and title. She provided me with a first name only and said his title was "Supervisor". I then asked what was this person's manager's name and title. She provided me with a second name but didn't know his title either. Of course I thought that was odd, as how can you work for someone and not know their basic information to provide to customers. Needless to say, I am not done with this matter. I think it is appalling that I'm being charged a "breach of contract fee" when I'm not the one breaking the contract. And if I were to go by the statements of the Supervisor, in that the contract is with the current address, then why isn't Verizon charging the address the "breach of contract fee".
I am very disappointed in how this person handled the case. As I was asking her the names of her managers etc..she kept saying they don't have the authority to waive the fee. I'm not sure how long I will be in Georgia but if Fios does make its way there, I will probably not sign up for it again. To have a "contract" that locks a person in, even when they are not able to provide the service is ridiculous and almost seems criminal.