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How to get my DNS changed of get them to fix my local server.

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From my understanding after searching the forums. Verizon FIOS only uses dynamic DNS so I cant force my communications to a specific server. I have only been a customer for a month and this is my 4th problem on setting up and receiving reliable service. I though Comcast was bad, guess they are all the same.

 

Anyways speeds were fine and then all the sudden my browsing just hung all the time. "resolving host" in chrome. So after doing so research believed it was my DNS overloaded to the point it took forever to get where I need to go on the net. I changed my DNS settings via windows in network properties both IPv6 and IPv4 to Google's DNS servers and received no issue. So my grip is I pay 60$ a month for Internet service and their own infrastructure doesn't work.

 

Now correct me if I'm wrong, maybe verizon has no control over whatever DNS server I am automatically connecting too, I am ignorant to that level of networking however there has to be some fix other then forcing to a third party.

 

Please advise if there is any work around or if I am incorrect on my DNS understandings. 

 

Hopefully someone can help as, tech support doesn't seem to know what a DNS even is and I get 
"everything looks fine from my end".


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