When I switched from Optimum the sales rep promised me a number of channels that I had access to. One of them is SNY - SPorts Net New York, which the rep assured me was included. He lied and the channel is not included, I spent over two hours on the phone with customer service on multiple calls and no one was able to help me. THey are trying to charge me extra to purchase this channel as well as others that I was promised were included in my plan. I think I am going to switch back to Optimum because the FIOS reps lie to sign you up and the customer service is not helpful and foreign.
I tried to get multiple Sales Managers to play back the Audio of the conversation with the sales rep so they can hear that he promised me the channels. No one was helpful and they kept on saying I need to pay them more money.
If this isn't resolved soon I'll go back to Optimum which I haven't had any issues with.