Complaint to Customer Service Rep "Jessica"
I called customer service 1800-VERIZON to get help with a question about some extra charges in my bill and a person named Jessica with not employee number or extensiion number or reference number for...
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Verizon Phone Service - Upgrade to internet question
Hello all! Just a quick question I had and was wondering if anyone knew. Currently, my grandmother has Verizon FiOS digital voice service. As of a couple years ago Verizon ran a Fiber Optic cable to...
View ArticleCRM drop cable bill
Looks as if I am one of an unlucky many to receive a billing statement from CMR Claims Dept. ($357.05!) for repairing a cable line cut in the backyard. At no time during the two calls to Verizon to...
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Change in Service pro-rated amounts incorrect?
Verizon is on a roll with causing issues with my FIOS Service. The latest is that we have renewed to a new contract with changes in our plan and as such billing reflects partial months for each plan....
View ArticleProblem with G1100 DHCP server connection suffix
There seems to be no way to tell the G1100 DHCP server what DNS suffix I want to use. I'm able to enter in the Systems Settings section of the G1100 what DNS suffix to use for the router, and it seems...
View ArticleIs there any way to turn off Keep me logged on??
Went to verizon.com this morning. Page came up with my name logged on saying my last logon was 9/16/2015 at 7.57 am. That may well be the last time I logged on however I DID NOT check keep me signed...
View ArticleSetting ActionTec Router to Bridge Mode
Hi, I moved into an old stone house. Luckily it has fios and is wired with etehernet. I have an Actiotec MI424 WR router and connected an ethernet switch to it. In the individual rooms i have...
View Articleverizon internet security suite question
why, in order to print on a wireless printer, do I have to shut off the firewall to do so.
View ArticleSIGNING IN TO FORUM
Why are sub account members who use the community forums no longer able to sign in and are told they do not have an account. They sign in with community user accounts
View ArticleVerizon-Mcafee virus program
I need a way to add exclusion to the verizon virus program......Every good virus program provides this feature. I was transfered to India (Mcafee) the other day and spent 1 hour on the phone with a rep...
View ArticleActiontec MI424WR Rev G Wireless Router vs MI424WR Rev I - What's the...
I just found out that I have a MI424WR Rev G wireless router which I bought by mistake (wanted the latest version "Rev I"). I signed up for Verizon FIOS Internet with the 25/25 Mbps plan and haven't...
View ArticleRouter drops several times a day
Our router drops connection several times a day. It automatically reconnects within a few minutes but that's enough to disrupt anything you were doing, especially when remoting into work. It happens a...
View Articlemissed install, no calls! no updates, horrible experience
been on the line for 2 hours, 5 agents, multiple dropped calls, no answers no accountability. this is getting old. get your act together. Sales calls and orders are surely taken fast and easy, but...
View ArticleIntermittent Connectivity to specific server/ip.
I've seen a few posts that seem to point at the peering from verizon to alternet, saying that verizon even owns alternet. I'm on verizon FIOS in MA and the server is in NY. Started about a week or so...
View ArticleAutopay enrolled after bill was received but before due date, will autopay...
I received my first bill in the mail, and I enrolled in AutoPay. It shows that I successfully enrolled in AutoPay, but I'm curious to know if it will pay my first bill because I enrolled in it after...
View ArticleChannels Promised by Sales Rep not showing up, customer service keeps...
When I switched from Optimum the sales rep promised me a number of channels that I had access to. One of them is SNY - SPorts Net New York, which the rep assured me was included. He lied and the...
View ArticleWiFi drops when the phone rings
My wifi dies when my wireline phone rings. But only occasionally. It takes about 10 minutes for the wifi to return. The router shows that the wifi is working. I switched to FiOS Quantum a few months ago.
View ArticlePacket Loss
I am unable to use the game Guild Wars 2, I can see the process but not the game itself. I contacted the game support, and they said it was due to packet loss. Any idea how to deal with this?
View ArticleUpgrading to 100/100 internet or 150/150 internet
I currently have 75/75 internet and want something fast. I wanted to go with either 100/100 or 150/150. When I try to upgrade it wants to send a tech out. I talked ot billing and tech support and they...
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