Quantcast
Channel: Fios Internet topics
Viewing all 10919 articles
Browse latest View live
↧

Verizon overcharging me by not pro-rating the agreed upon discount

December 15, 2017, 10:18 am
$
0
0

I just switched from a plan that was 49.99/mo for 50/50 internet to a 100/100 plan for 39.99/mo (which is a great deal and I am very happy about it!). Since the 39.99 deal is an offer for new customers, I spoke with the agent about cancelling my plan and opening up a new one under my partners name so it would technically be a new customer.  Instead, he was able to give me the upgrade under the current account by simply adding a monthly discount that brought the price down to 39.99! 

 

This would all have been amazing, except that my first bill came and apparently the monthly discount does not apply for this first month? Instead, I am paying the full 64.99/mo rate for the 25 days I had the upgraded service (something that the agent did NOT say would happen). I called in to explain the situation, explained that the agent did not say that this would be the case, and they said there is nothing they can do about it. Instead, they keep trying to make me feel like I am being selfish for wanting the price we agreed on (the agent actually told me it was like upgrading a Honda to a Porsche so I shouldn't be upset about having to pay a little extra). I know it's a small amount (difference of about 17$) but it's just a really bad business practice and I can't believe they were unwilling to do anything about it. Thoughts? How can they charge me for something I didn't agree to?

↧
Search

Gigabit being sold but not available

December 15, 2017, 1:30 pm
$
0
0

I recently opted out of tv and upgraded my 75 up/down connection to gigabit. After 3 separate attempts to schedule install, I was finally told by a supervisor that there were not enough ports available for gigabit and that I would have to wait for engineering to reach out once they're ready.

 

Is anybody else dealing with this? Any idea on how to know when speeds are actually available? Communication has been awful from Verizon.

↧
↧

Download Speed Issues, support not helping

December 15, 2017, 5:21 pm
$
0
0

So.  I have been having issues with my download speed for about 4 to 5 days now.  Started off thinking it was a small issue, then it persisted for more than a day.  I restarted my router, rebooted my router, reset it completely and I was still having issues. 

My download speed is basically sitting around 2-3 Mbps while my Upload is normal at about 60-65 Mbps.  This is both on a wired connection and a wireless connection.  I have checked through multiple speedtest sites, not just the one here on verizon.  I cannot watch any streams, I cannot download anything, even browsing websites at this point is hit or miss. 

 

I contacted support, they reset my connection from their end, still issues.  They had me restart my router mulitple times even though I had done this, I went along and did it again anyway.  Still have the issues.

Finally I got in contact with a third support agent, we went through these same steps.  This time though, they decided to send me a new router.  The router got here today.  I installed it, was hoping for the best.  But I'm still having issues.  Contacted support again.  He called and said I would be receiving a call back from a superviser and I still have not heard back.  I was told to give an hour and I have given more than that at this point.  I need help.  It's getting very frustrating at this point.  I'm pretty sure I need some technician here to check lines but getting through to support is not working.  Coming home after work I just want to relax but for 4 days I have not been able to do that.  And now my weekend will be pretty much wasted trying to sort this out still.  How can I get some help?

↧

Net Neutrality Lobbying

December 15, 2017, 6:11 pm
↧

Payment Dates Keep Changing

December 14, 2017, 11:44 pm
$
0
0
Moved to My Verizon Account board for greater exposure
↧
↧

FIOS Router losing 5Ghz connection while 2.4 Ghz connection works fine

December 16, 2017, 2:37 pm
↧

returning old router

December 9, 2017, 5:17 pm
$
0
0

Got a slightly dated router, VZ tech upgraded my service a year ago and said instructions would follow on returning the old router for credit.   Never got guidance. Have the router in front of me. Value in returning for credit, secondary market, or what?

 

BTW, highly amused this "community" is much more readily apparent than actual online help from VZ.

↧

SCAM--Watch your bill

December 10, 2017, 3:20 pm
$
0
0

Need to let everyone now about the SCAM this company is pulling.  I had a $74.99 monthly plan.  After I purchased a router so I didn't have to pay the rental fee my bill suddenly jumped to $84.99. CS said that I agreed to that and I should have read the confirmation email they sent. NOBODY mentioned my bill going UP $10 for purchasing a modem.  They refused to change it and said it's my mistake for not reading the email. Why would my bill go up you ask?? They upped it $10 so they still get there rental fee, it just doesn't say it on the bill now.  This company is super terrible.  As soon as I can get an ISP over to the house this clown company is done. WATCH YOUR BILL PEOPLE. They also wouldn't give me a reason why they upped the bill.  Completely dodged the question about ten times.  VERY SHIESTY COMPANY.

↧
Search

Verizon IP address blacklisted

December 11, 2017, 2:05 pm
$
0
0

I have a problem sending email through Fios Internet.
It is NOT about email account with Verizon or AOL but our own domain mail sending via Fios.

Some of our mail are rejected by recipients due to MTA’s poor reputation. We checked our sending IP address and found that the address, 173.68.xxx.xxx (can I wrhite it here? I'm not sure), is 'blacklisted'. This address belongs to Verizon, not our domail server. How can you solve the problem?

↧
↧

Router issue?

December 17, 2017, 8:16 am
$
0
0

We've had a MI424WR actiontec router for about 3 years now with the 50/50 fios plan. Recently we had a snow storm that caused our power to go out for a few days and damaged the Fios lines into our house.

 

Verizon came out and repaired the lines. Since power has been restored, we're getting weird wifi behavior. Speedtests show that the download speed average is usually between 3-8 mb/s, while upload is consistently 35-40. Prior to the power outage, with the same number of devices connected and same physical location of the router, the download speeds were always 30+ mb/s pretty much everywhere in our small house.

 

I spent an hour on the phone with support. They had me change the channels, hard reset it, unplug it, etc, all to no avail. The speeds if I plug my laptop in to the router via ethernet are good, 60+ mb/s up/down. Basically, the only variable seems to have been the storm and power outage which is now causing the wifi download speed to suffer.

 

Could the router itself have been damaged in some way, or is it possibly just failing due to age? The thing that throws me is the fluctuating download speeds when testing it while the upload is consistently fast.

 

Any other steps to try? Of course, support just wanted to push me into a newer router purchase, but unless I'm sure  it's an issue with the router I don't really want to go that route.

↧

Port Forwarding setup not working to access cameras

December 17, 2017, 6:40 am
$
0
0

I want to access my home security cameras from my phone or PC off the network.

 I need to forward my DVR IP address to a Public IP address..

They gave 192.168.1.108 as the NVR and HTTP port 80 and client port 35000. I log into my Fios Quantum router and enter the port forwarding details and it won't work. I do not know what I am doing wrong. Please assist. Thanks

↧

Yahoo email

December 17, 2017, 12:24 pm
$
0
0

I haven't been able to get on my email for two days using Yahoo.  Is anyone else having a problem?

↧

Fios-G1100 100/100mbps WiFi problems

December 17, 2017, 1:23 pm
$
0
0

Hey I couldn’t find any topics that matched my issue 

So I recently was set up with Fios 100/100 mbps and right off the bat I don’t think I’m getting the maximum speeds I should be getting. Testing the speed on multiple devices I get around 10-25mbps download and 90-100mbps upload. The download speeds start at 70-80mbps for a second then drop for the rest of the test. 

If you guys have any suggestions that would be great.

↧
↧

Amazon Fire TV stick wired connection?

December 17, 2017, 1:55 pm
$
0
0

I used to have TV/internet but now I only have internet 100/100 with the Gateway router. I want to buy an ethernet adapter for my Amazon Fire TV Stick. My router is in my bedroom with my desktop computer but the TV is in the living room with the ONT box. Can I buy an ethernet cable and connect my Fire TV with an adapter through the ONT? 

↧

Fios Network Extender loses internet connection, coax light goes off.

December 18, 2017, 1:22 am
$
0
0

This has been plaguing me for a long time.

The Fios Network Extender (WCB6200Q) works for a few days, sometimes a few hours, and then it will lose internet connection. The coax light on the extender is no longer lit. I can connect to the SSID but Windows says theres no internet connection.

 

I have the Quantum modem and that continues to work while the extender does not. I know because my family would unplug the Network Extender and they can connect to the internet (same SSID, so no need to choose new network) albeit at a weaker connection because of the lack of the Wifi extension.

 

After the extender has been off for a while, I would plug it in again (turn on) and the network extender would sometimes work. Sometimes it will not and then I would turn off the extender, turn off the quantum modem, then turn on the modem, wait for it to finish booting, and finally turn on the extender. Sometimes that will work. Sometimes it will not and I would give up and try again another day.

 

The extender is connected to the same coax line as a cable box with a splitter. The cable box has no issues. I can access the Guide/Info menus via the cable box so I know it's not the line. I replaced the splitter with a broader range and that didn't help. I changed the coax wire from the splitter to the Network Extender and that didn't work. I even had the Network Extender replaced and it still has the same problem.

 

Anyone else having the same issue with the same network extender (WCB6200Q)?

 

↧
Search

New Address

December 18, 2017, 6:33 am
$
0
0

I recently moved, within 10-15 miles of my prior address, to a Fios compatible apartment.  Called Verizon prior to the move and was told to take my exisiting router and everything would work.  I did just that and my service was uninterrupted for nearly one month; however, I returned home from work one day to find that my internet was turned off.  After hours on the phone, I was informed that my account had not been transferred but instead terminated because the prior tenant had not properly removed her Fios account from the address.  As a result, I was told I would have to pay a $99 set up fee, have a technician come to the apartment and my monthly rate would increase by $10-$20.  After numerous more phone calls, I was able to self-install my internet and have my prior fee reinstated; however, Verizon insist that I have to pay $99 service fee for a new account/transfer to new address/whatever reason the person I speak to tells me at the time of the call.  NONE of my other utilities do such a thing (and Comcast NEVER charged me a fee to switch addresses where no installation was necessary).  Given the circumstances, I asked to have the fee waived and was told because I signed into and confirmed my account, something I had to do to get internet established, I verified/accepted the fee.  To be more ridiculous, I've been numerous videos on how to better understand my bill.  I will spend the rest of the week pricing alternative internet providers; I don't want to swith from Fios, but this is ABSURD!

↧

New Address

December 18, 2017, 6:33 am
$
0
0
Moved to My Verizon Account board for greater exposure
↧
↧

Router only showing 100 not 1000

December 18, 2017, 11:51 am
$
0
0

New Fios install today. I am using my own router. With most devices including my laptop and cable modem, I get a nice green light indicating 1000 full duplex i.e., gigabit. When I plugged in the cat6 to the ONT, I only get the orange light i.e., 100 full duplex.

 

The tech told me this is because my service is only 100/100, but I've not seen this happen with any other device in my IT experience. Furthermore, I'm getting ~65/90.

 

What gives?

↧

WIFI and Password

December 18, 2017, 4:08 pm
$
0
0

how do I find my wifi password, the one that my mobile phone asks for whenever i set it to us wifi at my home.  I have a higher speed service than original service i sterarted on . My phone recognizes the original slower wifi and lets me in, but not the higher speed account.

↧

Storage Device for Home Network

December 18, 2017, 4:39 pm
$
0
0

Hello I am trying to add a storage device to my home network so that all my devices can access the stored movie files.  I want a storage system that anyone on my network can access, much like my network printer, without need to logging / logout    I am looking for help / suggestion on what to do.

 

Here is what I have.

Verizon fios 1gigabit internet. I am using a Verizon router and from my research, the USB on the router is nonfunctional (charging only)(thank you Verizon) .  I have a network printer connected wirelessly.  I have a TP link (TL-SG108E) network switch that routes Ethernet ports to every room in my house.  I am looking to connect a storage device to this so that all my TVs / devices can access the device. I am mainly storing movie files.

From my research, it looks like I can either connect an external hard drive or a NAS.

It looks like my cheapest option is external drive. I have looked at a lot of external hard drives, it looks like Seagate and WB are the two that goes on sale often, but none of them have Ethernet connectivity. They only have USB connection, and my router (thank you Verizon) does not support USB and my network switch does not have USB port. So how do I make this work? use a USB ethernet hub? are they reliable?

 

I have also looked at some NAS. The once that looked affordable to me are the WD WDBCTL0040HWT and the SeagateSTCR3000101). From looking at these two, it looks like you would need to download an app and grant specific users access/sign in before devices can access the drives (I'm not sure how my TVs will access the storage).  So it looks like this will limit what I want to do (even though it sounds like it is the safe thing to do). 

Any thoughts / suggestions / help will be appreciated.

 

Again, I want a storage system that anyone on my network can assess, much like my network printer, without need to logging / logout.

 

Thanks in advance.

↧
Viewing all 10919 articles
Browse latest View live
Search