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Slow internet issues WFH

April 18, 2020, 4:14 am
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Have been WFH for thr past month.  My main router and OAN box are in a room about +100ft from the home office. I have a mesh network to extend the WiFi but I am getting really slow download speeds. Anyone have suggestions for boosting these download speeds. I can’t move my setup to be directly into the router.    Currently  paying for FiOS 200/200. 

would upgrading to 1Gb give me more speed on thr WiFi?  

Should I consider, when we open back up, having a 2nd line run from the main box outside my apartment into the office directly, like they did when this was first installed?

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My Fios App stopped working

April 18, 2020, 10:46 am
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My Fios App stopped working on my Iphone XR. I have tried deleting the app and reinstalling a couple of times. I have tried alternative phones.  I have also tried to use it without home WiFi. I have both restarted and reset the router. Nothing has worked. Any help idea will be appreciated. Thanks. 

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Wifi Extenders

April 18, 2020, 12:13 pm
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Hi, some areas of my house have spotty wifi.  Do the extenders really work?  If yes, is the extender on the Verizon site for $99 a decent one?  I have a G1100 router.

Thanks.

Brian

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poor GRE tunnel throughput via G1100

April 18, 2020, 12:55 pm
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I have a FiOS G1100 (hw ver 1.03, software 02.02.00.16). Because FiOS doesn't offer IPv6 in my area, I am using a GRE tunnel to carry IPv6 over my IPv4-only network. I have gig service, but can't get anywhere near full performance via GRE.
Here's the setup: 
Tunnel router A is in a datacenter, with a public IP address and a 10G connection. It has a GRE tunnel with the remote side being my external FiOS IP.
My G1100 has a DMZ host configured that forwards traffic to the internal (192.168.1.x) address of my tunnel router, Tunnel router B.
Tunnel router B has a GRE tunnel configured with the remote side being tunnel router A's external address, and the source being its internal (192.168.1.x) address. This means that all GRE traffic gets natted by the G1100 so that the internal IP becomes external and vice versa. 
I run iperf testing between the two devices that terminate my tunnel. If I do it via IPv4, I get 800+mbps throughput. If I do it via IPv6 (over the tunnel) I get 150mbps. In both cases, it's using the NAT on the G1100, so it's definitely capable of transferring traffic between these devices at good speed, but when GRE comes into play, the performance suffers. 
Same results if I do an xfinity speed test (it's dual-stack so I can test with IPv4 and IPv6 and see the difference in performance). 
I have tested this several different ways, and if I force 700mbps of UDP across the GRE tunnel with IPerf, based on the bandwidth monitors available on the G1100's UI, I can see the traffic come into the G1100 at 700+mbps, but only 150mbps of that arrives inbound at the tunnel box on the other side of the G1100. I suspect that there is some sort of rate-limit on GRE traffic through the G1100 that is affecting me, but I can't find any place to check this in the FiOS router UI. There are no alerts in the firewall logs indicating it's seeing this as attack traffic, either. 

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E3200 Extender Blinking Yellow Light and No White Light

April 18, 2020, 5:42 pm
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So I purchased the E3200 to extend my network via WiFi (E3100). I followed all of the steps and got to the stage with the fast blinking yellow light (firmware update finished ). However, somehow the light won’t change to solid white light after rebooting. It just flashes yellow and then stays solid yellow. I’ve done a hard reset of the E3200 and tried again but to no avail. Should I reset my E3100 router and try to pair again. This is extremely frustrating, especially as I am switching from an Eero system that was essentially plug and play. Any help would be extremely appreciated.  I am giving logistic support to an area ICU during this COVID crisis and could use better WiFi access and speed. Thanks.

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Streaming Stutter With New G3100!!

April 19, 2020, 5:07 am
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So I upgraded my old Quantum Gateway router over the weekend to the new G3100 router due to spotty WiFi issues. I stream music from Amazon Music HD through Airplay on a Denon receiver in the family room and a Marantz receiver in the basement. Internet does seem faster with the new router however I am now experiencing random pausing and stuttering of the music streams. I’ve tried rebooting the router but it still happens. Is this an issue with this router? This did not happen on the Quantum Gateway, only after I installed this router.

 

Thanks

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My fios app freezes and crashes

April 19, 2020, 7:09 am
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I have an iPhone XS plus. The app opens fine but as soon as I login, the app freezes and crashes. I’ve tried reinstalling 3 times. Logging in using WiFi and data. Forgetting the network and re logging in to it. Nothing is working. It hasn’t worked in weeks. 

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Verizon FIOS does NOT provide important network security known as BGP

April 19, 2020, 7:16 am
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I sent this email to the Verizon Executive Escalation Team today.  You might also try to contact Vz about this:

 

Dear Vz Executive Escalation team – I am a big fan of Verizon FIOS, have just renewed and have recommended FIOS to friends and family. On occasion, your exec. escalation team has helped very nicely with minor problems.

 

However, per today’s article in Ars Technica, Verizon as ISP is NOT providing an important network-wide type of security known as BGP, for Border Gateway Protocol. As a result, huge amounts of internet traffic – your internet traffic -- have been diverted through Chinese and Russian servers.

 

The details are at this article on Ars Technica: https://arstechnica.com/information-technology/2020/04/new-cloudflare-tool-can-tell-you-if-your-isp-has-deployed-bgp-fixes/ 

 

I have confirmed that Verizon does NOT provide this type security by trying cloudflare's BGP check, at this page: https://isbgpsafeyet.com/ 

 

The results for me are these, both at home and at work (as my company uses Verizon Business FIOS):

 

FAILURE
Your ISP (Verizon, AS701) does not implement BGP safely. It should be using RPKI to protect the Internet from BGP hijacks.
Details
fetch https://valid.rpki.cloudflare.com
correctly accepted valid prefixes
fetch https://invalid.rpki.cloudflare.com
incorrectly accepted invalid prefixes

 

That cloudflare site, https://isbgpsafeyet.com/ , explains the protection if you scroll down the page.

Please advise when Verizon will correctly implement this type of security.

 

Thanks.

  

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Intermitent fiber optic service in Fredericksburg VA

April 18, 2020, 9:35 pm
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My phone service was part of a mandatory conversion to fiber optic service in downtown Fredericksburg VA in December 2019.  Ever since my phone service stops working every night and comes back around some time before noon in the morning.

 

I recently needed to upgrade to fios service to support my government empoloyer's direction to telework until further notice.  Now the fios service also stops working every night.  The online troubleshooting resetting connections and power does not help.

 

If there is a cable splicer out there dropping my line to work, please use somebody else's line.  I'm now paying Verizon and Verizon Wireless a several hundred dollars a month for high volume, high speed internet and only have service half the time.

 

Is anyone else in the Fredericksburg area having similar issues?

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Installation Delayed 200+ Days in Verizon Ready Location

April 19, 2020, 1:21 pm
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My internet only installation was delayed 200+ days due to the COVID situation - I must vacate my current residence no later than end of May.  I require an internet connection to continue to work.  I’m moving to a Verizon ready location (system recognized it).

 

What other options do I have other than to discontinue my Verizon service and utilize a competitor? Internet is considered an essential service due to the requirements of remote work and remote school. 

Are they just outright refusing protective equipment to their installation teams? I understand staff got sick - is the company not able to provide said staff with PPE?

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My Fios App stopped working

April 18, 2020, 10:46 am
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My fios app freezes and crashes

April 19, 2020, 7:09 am
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Block All Connections to a Specific IP Address on the Network

April 20, 2020, 11:09 am
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Hey, how can I block all connections to a specific IP address on the network? I want to make sure that the IP address can connect to the WAN for internet but I want it so that none of the devices on the network can connect to that IP address.

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VPN stopped working on a MI424WR

April 20, 2020, 2:46 pm
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On April 6th, the VPN connection on my coworker's laptop was found to have stopped working, though it worked fine on the 3rd. They hadn't made any changes to VPN credentials, OS configurations or updates, or internet settings. The error showing up in Event Viewer is from RasClient, 20227, error 809 which points to the port blockage on the VPN server or firewall. Since all the rest of us can still get on the VPN, we know it's not the VPN server. I had the same issue on the 6th, but a factory reset of our building's modem/router cleared up the issue (likewise, I hadn't made any changes to affect my access for the 6th).

 

Their device is a MI424WR, firmware 40.21.24, and they also recently performed a factory reset. They called in to Verizon support, and a tech "showed" there was an issue because they could tracert to our VPN IP, but they couldn't ping it. On my computer, I'm neither able to tracert nor ping its IP address whether I'm connected to the VPN or not, so I don't think that alone is indicative of anything.

What I did find on their device is the BAYVPN portforwarding rule lists UDP Any -> 500. Would that interfere with our connection at all? We have an L2TP connection for our company. Is there a way to definitively show whether or not the Verizon device is blocking their VPN connection to our work network?

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New G3100 Router No MOCA Connection

March 28, 2020, 9:09 am
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I just installed this router and now I have no MoCA connection.  I upgraded speed to the 200/200, but the router should transfer the signal to MoCA. Do I need to enable something? I use Tivo set top boxes. 

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Ethernet Hub Jack has snapped off the Fios Box

March 29, 2020, 10:16 am
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So please bear with me om terminology, the black ethernet hub jack has snapped of the "fios box" so the cable will not stay plugged in, we have it tapped. I have spoken with Frontier, wow, they are impossible. Not sending someone for a week, is there anyway to fix the problem, internet is essential as I am working from home at this time. Thank you  

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Extending Quantum G1100 Help

April 21, 2020, 8:49 am
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Hello, I have read a few threads on this topic but am still experiencing issues. I have 2 Quantum G1100 routers. The main one is on the ground level and working fine. I would like to convert the second to an extender on the 2nd level using coax, but am getting a No Internet Connection message.

 

Before I started getting the No Internet message, I was able to successfully change the IP address from 192.168.1.1 to 193.168.1.1 on the repeater. I also disabled the DHCP server. Finally, I renamed the wifi name and updated the password to mirror the main router.

 

After rebooting both, I no longer have internet access from the repeater. I also can't get back into the myfiosgateway settings. I'm a novice and would appreciate the help.

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VERIZON refuses to transfer service due to Covid-19

April 21, 2020, 12:45 pm
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Just sold my home. We will need to move out at the start of June. We are moving into a new construction home in a community and will need to transfer our service. Verizon support said they will not do any installs until further notice. So I called Xfinity - they mentioned something about needing to check drops in our street or something. I would like to stay with FiOS, but my wife works from home and we absolutely NEED internet. 

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Home Network Protection

April 21, 2020, 5:22 pm
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I accidentally turned on the McAfee Home network protection and now even if I turn it off I can’t see my old setup. I manage all of the devices from here. 
since I’ve tried to reboot the router, do a factory reset, uninstall the app and reinstall it and nothing has worked, i figures maybe I’ll just try to recreate the blocked times under the new system. It will not let me choose a time past midnight to block. I had my 16 year olds access blocked from 2am to 7am previously. 
Two questions, can I dump the home protection and go back to my old setup?  If so, how?

2) if I can not dump it, how can I make the access be blocked past midnight??

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RJ11 to RJ45 for router

April 21, 2020, 10:41 am
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Hi, I have an RJ11 wall jack in my room that I currently want to convert to RJ45 so my router can be relocated. I don't know which cable belongs to which room in the phone line. I also don't know where to plug in the RJ45 cable after it is converted. Please help and if possible link equipment I could use since the only thing I have are screwdrivers. Thanks!

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